FAQs: detail

March 10 2013

FAQs - FREQUENTLY ASKED QUESTIONS

At what time can we check-in and out?
Check In from 1 p.m. Check Out is 11.00 a.m.

Is the price per room/apartment or per person?
All rates are per room.

Is breakfast included in the price and what type of breakfast?
Yes, reinforced breakfast served a la carte. You have the choice of having breakfast expanded and a la carte served in the non smoking breakfast room, on the panoramic terrace overlooking the whole coastline, in the palm-terrace pavilion or in your room.

Can we settle the bill on arrival?
Yes.

Which languages are spoken at the reception?
English, Italian, German, French, Spanish, Dutch and Arabic.

How many floors are there in the building and do you have an elevator (lift) in the building?
3 floors connected by panoramic lift.

Are there particularly private, romantic rooms?
Yes, the top floor Junior Suites and the secluded "Garden Villa".

Do some rooms/apartments have a terrace/courtyard?
Yes, some rooms terrace, the Garden Villa Suite has it's private, secluded patio.

Do the rooms/apartments have a balcony?
Yes, most rooms are with balcony, terrace or loggia.

Do you have non smoking rooms/apartments?
Smoking is prohibited by law in all italian hotels.

Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
There is satellite television in all rooms. English: CNN - BBC World - Euronews.

Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
Individually controlled air conditioning in all rooms both for cooling or heating, all year, without any surcharge.

Do you have an Internet/E-Mail point in the property?
Yes, Wi-Fi Hot Spot with free broadband internet access, with possibility of renting a laptop.

Is there a swimming pool?
No, but we offer a Beach-service: shuttle-service at regular times to various beaches, including deckchairs, umbrellas and changing-cabins, May to October from 7,00 Euro to 12,50 Euro.

Is parking or garage available?
Parking: private hotel parking free of charge (not guaranteed, first come first served). No liability.
Garage: valet car parking reservable for 15,00 Euro/day. Vans need 2 spaces. Our garage is not accessible between 10.00 p.m. and 06.00 a.m.

Where can we rent a car?
Close by at 150 meters.

Are there grocery stores or supermarkets in the surroundings?
Yes.

Which is the nearest village or town?
Giardini-Naxos and the panoramic village of Castelmola.

Which is the nearest airport?
Catania Fontanarossa (CTA).

Do you have a pickup or shuttle service from and to the airport?
Yes, ask our reception for rates.
Transfer-service: Mercedes or Ford Galaxy from/to Catania airport 75,00 Euro, at night (22.00-06.00): 85,00 Euro. Minivan on request.

Which is the nearest bus-stop?
Bus Terminal Taormina.

Which is the nearest railway station?
Taormina-Giardini.

How far away is the beach?
2 miles.
Is the beach private or public?
Both private and public.

Is there a fitness center in the property (Gym, Jacuzzi, Sauna, Turkish bath...)?
No, gym and fitness center close by (3 minutes walk).

Are pets welcome?
Pets are not admitted. Sorry.

Is there a restaurant in the property?
No, but we have good recommendations. There are also some restaurants we have an agreement with: lunch or dinner for 18,00 Euro/person and choosing between several neighbouring restaurants.

Where can we play tennis?
Courts in the neighbouring Tennis Club Taormina for 8,00 Euro/pers./55 minutes (which is a special rate for Villa Schuler guests).




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